Refund and Returns Policy
Refund and Returns Policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
Pet Portrait Commission Retainers are non-refundable.
Pet Portrait Commission Gift Certificate are also non-refundable and expire after one year. More information is located on our Pet Portrait Commissions page.
To be eligible for a return and/or refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Item(s) returned more than 14 days after delivery
After your return is received and inspected, we will send you an email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please Contact Us
.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged during shipment.
Handmade Goods items damaged due to over-stuffing or excessive wear are not eligible for exchange or refund.
If you need to exchange it for the same item, please Contact Us with a brief explanation of the issue or concern BEFORE returning it.
Shipping returns
To return your product, please Contact Us for instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it can take for your exchanged product to reach you can vary.
If you are returning more expensive items, you can consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need to know more?
- Call/text us at 316-844-0225 or
- email Art@EncoreArtsLLC.com or
- Use our Contact Us form
- We do our best to respond to all inquiries by the end of the next business day
More Art, More Encore
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